• Role: Firewall – L2 
• Experience: 3 to 10 years of experience working on Network Security 
• Location: Airoli, Navi Mumbai 
• Product Certification: PA/Checkpoint/Cisco ASA/Fortinet (preferred)

Required Candidate profile

• Overall 3-10 years’ experience in network security with at least 3 years in working on multiple  network security /FW solutions
• Proficiency with multiple FW consoles
• Strong conceptual knowledge on network and network security.
• Experience in working with Windows, Linux, Unix environments
• Hands-on experience in commissioning and Implementation of on multiple network security /FW  solutions , and knowledge and experience of integrating with various management and  authentication authorization tools (email, AD, IAM, SIEM) 
• Experience in managing policies and exceptions
• Experience in packet capture, analysis, and troubleshooting tools
• Incident, problem, service request management, change management, configuration management &  capacity management of network security solutions.
• Proactively utilize network monitoring tools to isolate events before service degradation occurs ∙ Supporting incident monitoring and incident analysis/response initiatives
• Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets,  troubleshooting layers 1, 2, and 3 of the OSI Model.
• Troubleshooting network, transport, session, presentation and applications layers ∙ Conducting daily performance checks on devices, periodic audits and compliance ∙ Performing immediate troubleshooting as the situation dictates for any network outages as reported  by users, sensors, and/or operational personnel
• Implement, and maintain network security policy, standards, and procedures.
• Maintaining service levels as well as oversight of the day-to-day configuration, administration and  monitoring of the network security infrastructure in a 24/7.
• Co-ordination with OEMs for TAC support, RMA, replacement & reconfiguration of network security  products.
• Creating technical documentation, as-built network diagrams, inventory control documentation, and  security documentation.
• Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly  troubleshoot and fix the high priority/severity incidents.
• Investigate, isolate, and resolve network security incidents with RCA.
• Designing and implementing network security solutions for DC/DR/Cloud and Branch office  environments.
• Create SOP/Run book and update knowledgebase in ITSM or documents
• Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec  tools (AD, IDAM, PAM, SIEM, SOAR, etc.)
• Expertise in setting expectations for adhoc activities with client SPOC.
• Closure of compliance and audit points as per the agreed timelines.
• Patch updates, and upgradation as per the Bank’s compliance and audit requirements ∙ Should be able to guide, lead and mentor L1 engineers’ team.
• Have exceptional communication skills.
• Ability to work in high pressure, fast paced changing environment with tight deadlines ∙ Must be comfortable in reading packet captures and analysis (Wireshark/Pcap). ∙ Excellent verbal and written communication skills
• Demonstrated success in managing, analyzing, and solving complex issues ∙ Ownership of their technology.
• Ensure Ticket closure in SLA and follow up for escalated tickets
• SLA reporting for respective technology.